Conference Structure

 
Congress Day 2: Tuesday, 4th March, 2014
8:30 – 9:00 Registration
9:00 – 9:15

Welcome Address by Conference Chair

Dr. Souma Alhaj Ali, HBMeU

9:15 – 10:00

Keynote Speech: DEWA Transformation into Sustainable Excellence

His Excellency Saeed Al Tayer
Managing Director and CEO
DEWA

10:00 – 11:00

Discussion Forum:

Making the Leap from Quality Control to Sustainable Excellence
Moderator: H. E. Dr. Ahmad Thougan Hindawi, Former Minister of Industry and Trade of Jordan, Chairman of Hindawi Excellence Group.
Members:

  • H. E. Saeed Al Tayer, Managing Director and CEO of DEWA
  • Dr. Medhat Anwar Mohammed Aly, CEO of Global Vision Consulting and Training
  • H. E. Dr. Ahmad Thougan Hindawi, Former Minister of Industry and Trade of Jordan, Chairman of Hindawi Excellence Group.
  • Dr. Abdel Rahim Jallad, Founder, Principal, and Executive, Director of the Excellencors.
  • Prof. Ebrahim Soltani, Professor, e-School of Business and Quality Management, HBMeU.
  • Dr Ayed T. Al-Amri, President of Saudi Quality Council (Western Region), Chairman of Middle East Quality Association (MEQA)
  • Dr. Lway Nackasha, CEO of SYNA Development.
11:00 – 11:30 Networking and Refreshments
11:30 – 13:00

Concurrent Sessions 

  • Leading a Successful Transformation
  • Towards a Sustainable Excellence
  • Towards Smart Quality Management
  • Excellence Requirements  "متطلبات التميز "
13:00 – 14:00 Lunch
14:00 – 15:30

Concurrent Sessions 

  • Sustainable Quality Improvement
  • Quality and Organizational Performance
  • Total Quality Management in Education "ادارة الجودة الشاملة في قطاع التعليم"
15:30 – 16:00 Networking and Refreshments
16:00 – 17:30

Concurrent Sessions 

  • Achieving Operational Excellence
  • Succeeding Through Human Resources
  • Facilitating and Leading Excellence
Congress Day 3:Wednesday, 5th March, 2014
8:30 – 9:00 Registration
9:00 – 9:15 Conference Recap and Announcements
9:15 – 10:00

Keynote Speech: From the Belt to the Baldrige: Leading the Transformation to Sustained Performance Excellence

Mr. Charles Aubrey
Chairman, Asia Pacific Quality Organization
Managing Partner, Aubrey Partners

10:00 – 11:00

Debate:
Excellence awards and Performance Excellence: Overblown or Understated?
Moderator: Dr. Souma Alhaj Ali, Director of the e-TQM Institute, HBMeU
Members:

  • Mr. Charles Aubrey, Chairman of Asia Pacific Quality Organization.
  • Mr. Mohammed Bushanain, Executive Director, Corporate Quality and Management Excellence, Department of Economic Development (Heading Dubai Quality Award).
  • Professor Hadi Mohammed Ahmed Eltigani, Coordinator General of Sheikh Khalifa Excellence Award, and Chairman of the Emirates Quality Association.
  • Dr. Zeyad Mohammad El Kahlout, Quality and Excellence Advisor, Dubai Government Excellence Program.
  • Dr. Hassan Khudair, Advisor, Sheikh Khalifa Government Excellence Program
11:00 – 11:30 Networking and Refreshments
11:30 – 13:00

Concurrent Sessions 

  • Inspiration for Creativity and Innovation
  • Governance and Sustainability
  • Corporate Social Responsibility
13:00 – 14:00 Lunch
14:00 – 15:30

Concurrent Sessions

  • TQM Implementation
  • Towards Customer Satisfaction
  • Managing Service Quality
15:30 – 16:00 Networking and Refreshments
16:00 – 17:00

Concurrent Sessions and Poster Presentations

  • Organization Culture
  • Quality Assurance in the Banking Sector
  • Change Management
  • Poster Sessions 1 and 2
17:00 – 17:15 Conference Closing by the Conference Chair